Frequently Asked Questions

Yes, as long as it hasn't shipped. Reply to your order confirmation email (or email hello@parentsarehuman.com) with your order number and the change. If the new total is higher, we'll email an invoice for the difference. If it's lower, we'll refund the difference.

Orders placed by 3 PM PT Monday through Saturday go out that day, so the sooner you write, the better.

If it already shipped, we'll send the deck you meant to order and email you a prepaid return label for the other one.

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Don't worry, you most likely ordered the right deck. Parents Are Human is the name of our company, so every order email comes from us, even when you bought Partners Are Human.

Open your order confirmation and look at the deck picture. If you see this blue box, you got Partners Are Human, our deck for couples:

I don't blame you for the confusion. "Parents" and "Partners" look very similar at a glance. If your order really shows the wrong deck, reply to your order confirmation or email hello@parentsarehuman.com and we'll swap it for you.

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Let us know as soon as you can so we can change it before my parents mail it out. Reply to your order confirmation email with your order number and the correct address. If the new address changes the shipping cost or sales tax, we'll send an invoice or a refund for the difference.

Once it ships, we can't change the address on the package. If it comes back to us, we'll resend it to the right address at no extra cost.

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Yes. Reply to your order confirmation (or email hello@parentsarehuman.com) with your order number and what to remove, and we'll refund that item to your original payment method.

If the order already shipped, email us anyway. We'll refund the extra item and send you a prepaid return label for it.

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Yes, if it hasn't shipped. Reply to your order confirmation or email hello@parentsarehuman.com with your order number and we'll cancel it and refund you in full. Orders go out the same day, so write as soon as you can.

If it already shipped, email us once it arrives and we'll send a prepaid return label and refund you under our 100% Happiness Guarantee.

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Seeing two charges? It's usually one of these:

• Right after checkout, we give you the chance to add more to your order. Anything you add comes through as its own charge.
• You paid with Shop Pay Installments, which splits your total into payments that each show up on your statement.

If neither fits, email hello@parentsarehuman.com with your order number and we'll check your payments and refund anything that shouldn't be there.

If you paid with Shop Pay Installments and the full amount came out at once, we can't change it to installments afterward. If the order hasn't shipped, we can cancel and refund it so you can reorder with installments.

Need an invoice or receipt? Email us your order number and we'll send a PDF.

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Domestic orders within the United States typically arrive within 1-5 business days of shipping (depending how far you are from where we ship: San Francisco, CA), with many faster options available at checkout.

Orders outside the US usually arrive within 1-3 weeks.

Orders placed by 3 PM PT Monday through Saturday ship the same day, except on federal US holidays or when we show a different shipping schedule before you order. 📦

Every order is hand-packed by my Mom & Dad then delivered to the post office with the utmost love and care. 🫶

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Check your spam and promotions folders for the shipping email first. If your order includes a preorder deck, the whole order ships together when it arrives (see Preorders).

USPS sometimes doesn't scan a package until it reaches a sorting hub, especially in November and December. If tracking hasn't moved in 7 business days, email hello@parentsarehuman.com with your order number and we'll send a replacement.

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You might be experiencing a rare situation where it takes an extra day to get to you because some delivery drivers will mark all the packages in an area as delivered even if they don't get to them that day.

If you don't mind, please wait 24 hours, and if it still hasn't gotten to you, we'll be more than happy to send you a replacement order!

Also, sometimes your package is just placed in an unexpected area or at the wrong house. Please check any other locations the package might be (the front door, back door, mailbox or even a neighbor's house) before reaching out.

If you added Shipping Protection and your order ships to a US address, message us after those 24 hours, and your replacement ships by Priority Mail within 1 business day. Outside the US, it ships within 1 business day by our standard international service.

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We'll send it at no extra cost. Email hello@parentsarehuman.com with your order number and your full address, including any apartment or unit number.

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The expected ship date range is on the product page. We keep it as accurate as we can and update it as soon as we hear from our manufacturers and freight forwarders.

By default, we hold your whole order and ship everything together once the preorder deck arrives, which reduces our environmental impact. If you'd rather get your in-stock decks now, email hello@parentsarehuman.com and we'll send those first at no extra cost.

If we can't ship by the date we gave you, we'll email you before then with a new date and the choice to cancel for a full refund. Full details in our Shipping Policy.

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Shipping is free on orders of 2 or more products to the US and Canada. We're confident you'll want more than one of our products to deepen your relationships.

For single-product orders and other countries, you'll see the exact rate at checkout before you pay.

We ship to most countries. Customs fees, duties, and taxes are set by your country and paid by you, usually when the package arrives. We can't predict the amount. Full details in our Shipping Policy.

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You don't need it. Missing or damaged orders get a free replacement either way.

With Shipping Protection, US replacements ship by Priority Mail within 1 business day of your message (and photo, for damage). Outside the US, they ship within 1 business day by our standard international service.

It's an optional toggle in your cart, off unless you turn it on, with the price next to it.

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Put any four decks in your cart and two of them are free at checkout, no code needed. Mix and match any decks and language editions, including four of the same one.

If it didn't apply to your order, email hello@parentsarehuman.com with your order number and we'll fix it.

Build your four at Bundle & Save.

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Yes, a Heroes Discount. We celebrate all teachers, first responders, nurses, doctors, medical staff, military members and veterans, licensed psychologists, psychiatrists, licensed psychological associates, licensed professional counselors, licensed clinical social workers, and licensed marriage and family therapists with 10% off their entire order (with valid ID).

Email hello@parentsarehuman.com with a digital (scanned) copy of your unexpired state-issued certification, license, or state or federal service ID, and we'll reply with a personal 10% off code.

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Our 100% Happiness Guarantee is simple: If you're not completely happy within 100 days, we'll refund your products and standard shipping in full for all purchases from this website, no questions asked. For physical products, the 100 days start when your order is delivered. For digital decks, they start when you buy them.

Priority and Express shipping upgrade charges and the optional Shipping Protection fee are not refunded under this guarantee. This does not limit any refund required by law.

For a physical product, email hello@parentsarehuman.com first and we'll send you a prepaid return label. For a digital deck, just email us your order number. Full steps in our Refund Policy.

If anything goes wrong with your order, we'll make it right, whatever it takes. We'll take care of you!

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We're so sorry! Please email hello@parentsarehuman.com within 7 days of delivery with:

1. A photo of the damage or the wrong item
2. Your order number

We'll send the right deck. Reporting within 7 days helps us fix things quickly. It doesn't shorten our 100% Happiness Guarantee or any rights you have under the law. We promise to make it right!

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Pick the person you want to be closer to:

Still deciding? Email hello@parentsarehuman.com with who it's for and we'll tell you which one we'd pick.

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Parents Are Human comes in 19 language editions, each paired with English. Its questions are universal, so you can play it with almost anyone. All our other decks are in English for now.

Each edition is trans-created by about 10 native speakers and their families over 6 to 8 months, and play-tested by real families. You can get the digital version of every edition at parentsarehuman.com/digital for whatever you can pay, even $0. When you receive this deck, know that it is a token of love from many other families from your beloved culture. See everyone who made each language.

Want your language? Request it here. We make new languages in order of votes: see the current lineup.

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Every deck comes in a premium two-part box made from sturdy 1,200 GSM paperboard with a velvety matte finish, and the cards are matte-laminated on both sides so they last for years.

We print with Pantone colors, organic pigments, and soy-based inks, an eco-friendlier alternative to petroleum-based ink. Everything is recyclable: the cards, boxes, shrink wrap, and packing materials. We keep looking for ways to reduce our environmental impact, like shipping your whole order together in one package.

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Yes. Children Are Human, Preteens Are Human, Emotions Are Human, and Families Are Human all passed independent lab testing to US children's product safety standards, including testing for lead. Each one has a Children's Product Certificate. If you'd like a copy, email hello@parentsarehuman.com and we'll send it.

All our other decks are made on the exact same production line, with the same materials, process, and safety protocols.

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Each deck takes 1-2 years to develop. We scour the best books, research, and resources in the world on that specific relationship, then bring in a carefully selected focus group for each deck.

Across all our decks, we've worked with 200+ subject matter experts, mental health professionals, families, couples, kids, translators, and everyday people to play-test and refine every prompt. Every time we reprint, we update based on feedback from people who've actually played with their loved ones. We often spent hours debating a single card.

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Nope. All the cards in each language edition are identical. We discount multiple decks because so many people gift them to friends, coworkers, and extended family.

You can also play one deck as a weekly or monthly group activity. Social accountability makes everything easier!

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We'd love to have you! The easiest way is through our Faire page: pah.faire.com. It's the only place you'll get Net 60 terms, and new Faire retailers get extra perks on their first order.

Prefer to order directly? Email sales@parentsarehuman.com. Our decks are already in 100+ stores, including museum shops, bookstores, and gift shops. Details on our Wholesale page.

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Yes! Email sales@parentsarehuman.com with how many decks you need and which ones, and we'll put together your order.

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If you make content (social posts, videos, blogs, newsletters), you can earn up to 20% commission on every order you refer. There's no fee to join. Apply here, and once you're approved, you'll get your own link and code to share.

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We invite creators to film short videos with our decks for our ads. When your video runs in our ads, you earn rewards based on the orders it brings in, and we show you the exact numbers every month. Learn more and join here. Full terms are in our Creator Program Terms.

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Yes. Through our Share the Love program, we donate physical and digital decks to individuals, families, organizations, and community leaders who are bringing people closer together, especially those who might not otherwise be able to afford them. Think elder care homes, hospitals, support groups, classrooms, and nonprofits serving immigrant families.

If that's you, apply here. Learn more on our In-Kind Donations page.

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Yes, please! Request your language here. We make new languages in order of whichever gets the most votes, and we'll let you know when yours is ready.

Want to help translate? Sign up here. We work with native speakers and their families for each edition.

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We'd love to hear your idea! Email hello@parentsarehuman.com with who the deck is for.

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Thank you so much! After your order arrives, we'll email you a link to review each deck. You can also leave a review here anytime, and read what other families are saying.

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The links are in your order confirmation email (check spam and promotions if you don't see it). If you can't find it, email hello@parentsarehuman.com and we'll resend it.

Bought on Amazon or in a store? The digital Parents Are Human and Grief Is Human decks are pay what you can at parentsarehuman.com/digital, even $0. For any other deck, email hello@parentsarehuman.com with your Amazon order number and which deck you bought, and we'll send you its digital deck.

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Yes. At checkout, put their address as the shipping address. Orders ship without a receipt, so they won't see what you paid.

For a gift note, email hello@parentsarehuman.com right after you order with your order number and message, and we'll include it in the package. We can also email the digital deck links to them.

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Yes! They show real orders from this site in the last 3 days: a first name, city and state, and the deck. If you'd rather not be included, email hello@parentsarehuman.com and we'll leave your orders out.

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Yes. All payments go through Shopify's secure checkout, so we never see or store your card information. Our Privacy Policy explains how we handle everything else.

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Yup! I hired my mom, Mary Lam, and dad, Francis Lam, after they had to retire early due to covid and other health complications.

We went from barely ever talking for 12+ years to working together every day.

When you order, they carefully hand-pack it and deliver it to the post office, usually the same day, with the utmost love and care. During the holiday rush, we have some wonderful partners in Tennessee who help us ship a part of our orders.

With each order comes our love, prayers, and warmest wishes. ❤️

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