Policies | Table of Contents
Shipping Policy
Refund Policy
Privacy Policy
Terms of Service
Digital Content License
UGC Policy
Video Challenge Terms
Shipping Policy
We ship orders with love from the heart of San Francisco, California! 💌
🕒 Processing Time
Orders placed by 3PM PT Monday–Saturday ship same-day, unless otherwise stated during peak times or promotions.
Every order is hand-packed by Mama & Papa Lam and delivered to the post office with great care—it’s a family tradition we cherish. 🫶
On Sundays and federal US holidays, the post offices are closed so my parents and I get some much needed rest then. 😌
📦 Domestic Shipping (United States)
• Most orders arrive within 1–5 business days depending on your selected shipping method and distance from our headquarters in San Francisco.
• We offer faster options at checkout, including Priority and Express services.
• Tracking information will be emailed to you as soon as your order ships.
🇨🇦 Shipping to Canada
• Shipments to Canada typically arrive within ~11 days, depending on the location, weather, and postal service situation.
🌍 International Shipping
• International orders typically arrive within 1–3 weeks, depending on your country’s customs processing and local postal services.
• We currently ship to most countries worldwide. If you don’t see your country listed at checkout, please reach out to us at hello @ parentsarehuman.com and we’ll try our best to accommodate you.
• Customs fees, duties, and taxes (if applicable) are the responsibility of the customer. We do not have control over these charges and cannot predict their amount.
🚨 Delivery Issues
Why does the tracking status show “Delivered” when it hasn’t been?
Unfortunately sometimes this can happen, but most of the time the package was simply placed in an unexpected area at the delivery address. We first recommend asking your recipient to check any other locations the package might be (the front door, back door, mailbox or even a neighbor's house).
Sometimes, it also takes an extra day or two because some drivers will mark all the packages in an area as delivered even if they don't get to them. Please wait an extra 24-48 hours and if it still hasn't gotten to you, we'll be more than happy to send you a replacement order!
If your order hasn’t arrived within the expected time frame, check your tracking information and reach out to us at hello @ parentsarehuman.com with your order number. We’ll do everything we can to make it right.
❤️ Shipping with Care
We don’t just ship products—we send meaningful, relationship-altering experiences. Every package is wrapped with intention and care in the hopes that it sparks more love and connection in your life.
Thank you from the bottom of our hearts for supporting our small family business.
How Long Will Shipping Take?
Domestic orders within the United States typically arrive within 1-5 days of shipping, with many faster options available.
Orders outside the US usually arrive within 1-3 weeks.
Order by 3PM PT Mon-Sat for same-day shipping. 📦
Every order is hand-packed by my Mom & Dad then delivered to the post office with the utmost love and care. 🫶
Damaged or Incorrect Products
First, we're so sorry to hear that happened! Please accept our sincere apologies. We know nobody wants to receive a broken or incorrect product.
If you received your item and it's damaged or incorrect, please email us at hello @ parentsarehuman.com within seven (7) days of the date your order is received with the following information:
1. A photo of the damage or incorrect item
2. A description of the issue
3. Your original order #
4. Your Full Shipping address
Once we confirm the damage and validate the order we'll be able to help you out.
Initiating a Return or Exchange
To initiate a return or exchange, please complete the following steps:
1. Please reply to your order invoice and include a note with your return or exchange request (product information and sizing, if applicable).
2. If you do not have your invoice, please write down the order #, email, and your phone #.
3. Ship your return/exchange to the following address:
Parents Are Human LLC
85 Cleary Court, Apt 12
San Francisco, CA 94109
4. Please send us the tracking number once received to allow us to track and update you on the status. Please allow exchanges to take up to 5-7 business days once received.
If your item is not in stock, we will gladly refund you.
Disclaimers
Products that are received by Parents Are Human LLC in any of the following conditions are not eligible for return and may be rejected:
Any product not purchased from the parentsarehuman.com website. (i.e. Amazon, retail store, or another 3rd party must be returned where it was purchased.)
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Refund Policy
100% Happiness Guarantee
Your connection with the people in your life matters most to us. That's why we want you to feel completely confident using our products to build those relationships.
That's why we keep things simple: If you're not completely happy with your products within 100 days, we'll take care of you with a full refund of your product purchase price and standard shipping costs.
Note about expedited shipping: Since Priority and Express shipping services have already been provided and used, any additional charges paid for these expedited shipping options cannot be refunded.
Whatever the reason, if you're not completely satisfied with your purchase, we're here to help. Just reach out to us at hello @ parentsarehuman.com within 100 days and we'll make things right, whether that means a return, refund, or finding you something that better fits your needs.
And if anything goes wrong along the way—maybe there was a shipping mishap or your product arrived less than perfect—please let us know. We'll do whatever it takes to ensure you have a great experience.
Thank you for letting us be part of your journey to deeper connections. We're here for you.
Damaged or Incorrect Products
First, we're so sorry to hear that happened! Please accept our sincere apologies. We know nobody wants to receive a broken or incorrect product.
If you received your item and it's damaged or incorrect, please email us at hello @ parentsarehuman.com within seven (7) days of the date your order is received with the following information:
1. A photo of the damage or incorrect item
2. A description of the issue
3. Your original order #
4. Your Full Shipping address
Once we confirm the damage and validate the order we'll be able to help you out.
Initiating a Return or Exchange
To initiate a return or exchange, please complete the following steps:
1. Please reply to your order invoice and include a note with your return or exchange request (product information and sizing, if applicable).
2. If you do not have your invoice, please write down the order #, email, and your phone #.
3. Ship your return/exchange to the following address:
Parents Are Human LLC
85 Cleary Court, Apt 12
San Francisco, CA 94109
4. Please send us the tracking number once received to allow us to track and update you on the status. Please allow exchanges to take up to 5-7 business days once received.
If your item is not in stock, we will gladly refund you.
Disclaimers
Products that are received by Parents Are Human LLC in any of the following conditions are not eligible for return and may be rejected:
Any product not purchased from the parentsarehuman.com website. (i.e. Amazon, retail store, or another 3rd party must be returned where it was purchased.)
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Privacy Policy
Who We Are
Parents Are Human is on a mission to help people from every culture connect deeply with their loved ones.
This mission drives all the products, resources, and decisions we make.
What Personal Data We Collect and Why We Collect It:
Contact Forms
When visitors use one of our contact forms, their name, email address, comments, and any other fields present and required on the form are sent to us via email, and a copy of the message is retained within the website indefinitely.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Google Analytics
We use Google Analytics to collect information about how visitors of this site:
Found the site in the first place (i.e. a referring link, or a search term)
What pages are visited and for how long
What device and web browser is used
Where the visitor is located, via their IP address
This data is collected for the purpose of understanding how visitors find and use this website and which pages are popular, and to determine how to improve the website over time. The data collected is never shared, sold, or disclosed and cannot be used to identify you personally by name.
Store
If you make a purchase through our online store, the details you entered upon checkout such as name, physical address, phone number, and email address are stored indefinitely on our site. You optionally have the ability to create an account on checkout. This allows you to make future purchases without having to enter your details a second time.
Additionally, when you make a purchase, your email address is sent to our email list so that we can follow up with you regarding your purchase.
Who We Share Your Data With:
Email List
If you choose to sign up for our email newsletter, the email address you provide to us in the email signup form(s) will be sent directly to our email list and stored. The email address you provide is not stored on this site, unless you made a purchase in the store. You may unsubscribe at any time.
Payment Processing
When you make a purchase on our store, your payment information such as the credit card number is not stored within this website. That data is sent over a secure connection to the payment gateway such as Shopify, PayPal, Gumroad, Apple Pay, Google Pay, or Amazon Payments, and is securely stored there. Please visit their respective privacy policies for more information about how they handle payment information.
How Long We Retain Your Data
If you leave a comment or make a purchase from the store, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
How We Protect Your Data
We do not share or sell any information that you provide via our website, whether it be your email address, name, or blog comment.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Parents Are Human LLC
85 Cleary Court, Apt 12
San Francisco, CA 94109
hello @ parentsarehuman.com
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Terms of Service
Overview
This website (parentsarehuman.com) is operated by Parents Are Human LLC (“Company”). Throughout the site, the terms “we”, “us” and “our” refer to Parents Are Human LLC. Parents Are Human LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink, all of which are incorporated by reference. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content, and govern all users’ access to and use of the website, including any content, functionality and services offered on or through.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, or otherwise do not meet the eligibility requirements herein, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the website and online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of legal majority in your state or province of residence, or that you are the age of legal majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
These Terms of Service permit you to use this website for your personal, non-commercial use only. We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
This website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Parents Are Human LLC, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.
Section 3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.
We may revise and update these Terms of Service from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of this website thereafter.
Your continued use of this website following the posting of revised Terms of Service means that you accept and agree to the changes. You are expected, and it is your responsibility, to check this page from time to time so you are aware of any changes, as they are binding on you.
Section 4 - Modifications to the Service and Prices
Prices for our products are subject to change without notice, in our sole discretion.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof), and withdraw any material on this site, without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products or Services (if Applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, and we expressly disclaim all warranties as set forth below in these Terms of Service.
Section 6 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store or through our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this website or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service.
For more detail, please review our Returns Policy.
Section 7 - Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 - Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. If you decide to access of any of the third-party websites linked to from this website, you do so entirely as your own risk.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites, or the material or services therein. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third-party.
Section 9 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), or otherwise utilize any of the interactive features of the site to post, submit, publish, display, or transmit content or materials (along with comments, collectively, “User Contribution”), all User Contributions must comply with the rules and standards set forth herein. You agree that we may, at any time, without restriction, edit, copy, publish, distribute, modify, reproduce translate and otherwise use in any medium any User Contributions that you post or contribute, and you hereby grant us a license to the foregoing. We are and shall be under no obligation (1) to maintain any User Contributions in confidence; (2) to pay compensation for any User Contributions; or (3) to respond to any User Contributions.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that the User Contributions will not violate any right of any third-party, including without limitation copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any User Contributions. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy and you consent to all actions we take with respect to your information consistent with our Privacy Policy. It is a condition of your use of this website that all the information you provide is correct, current and complete.
You are responsible for:
Making all arrangements necessary for you to have access to the Website.
Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
Section 11 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We have no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 - Disclaimer of Warranties; Limitation of Liability
YOUR USE OF THIS WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE (INCLUDING THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED THROUGH IT) IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE (INCLUDING THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED THROUGH IT) ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, DURABILITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
IN NO EVENT WILL PARENTS ARE HUMAN LLC, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, SUPPLIERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THIS WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THIS WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE (INCLUDING THE SERVICE AND ANY PRODUCTS PROCURED USING THE SERVICE OR THIS WEBSITE) OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Section 14 - Indemnification
You agree to indemnify, defend and hold harmless Parents Are Human LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any and all claims, suits, demands, losses, costs, or expenses including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach or violation of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 – Severability/Waiver
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
No waiver of by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
Section 16 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
We also may terminate this agreement at any time without notice (including if, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service) and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California.
Section 19 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 - Contact Information
Questions about the Terms of Service should be sent to us at hello @ parentsarehuman.com
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Digital Content License
Digital Content License & Sharing Policy
At Parents Are Human, we believe in making our products as accessible as possible while ensuring that people engage with them in a way that respects our mission and work.
Our free and pay-what-you-can resources—including all digital versions of Parents Are Human (+ all available translations/language editions) and Grief Is Human decks—are made available under the following conditions:
1. Free for Personal Use Only
• You are welcome to download, use, and share Parents Are Human for personal, educational, and non-commercial use.
• You may not sell, resell, bundle, or monetize the content in any way.
• Organizations and educators may use it in non-commercial settings (e.g., classrooms, workshops) but must request permission for large-scale distribution.
2. Share Freely, But Link to Our Official Website
• You may share the official download link with others, but you may not upload, host, or redistribute the files on your own platform or website.
• Do not share unique links provided via email—these links are intended for personal use only. Sharing them prevents us from connecting with new users and ensuring they receive important updates and improvements.
• Instead, please direct people to:
https://parentsarehuman.com/digital
• This ensures that users have access to all of our available decks, receive the most updated versions, and allows us to continue improving each product.
3. No Unauthorized Modifications or Derivatives
• You may not modify, adapt, translate, create derivative works, or create digital versions of the deck without written permission.
• If you would like to suggest a localization, adaptation, or digital experience, please reach out at hello @ parentsarehuman.com.
4. Attribution Required for Public Sharing
• If you reference or share excerpts publicly (e.g., in blogs, videos, or presentations), you must credit:
“Parents Are Human (parentsarehuman.com)” as the original creator.
5. Email Collection for Access
• Access to the free/pay-what-you-can version requires email sign-up via our official website.
• By getting digital access to our decks, users agree to receive occasional updates about new content, community initiatives, and impact stories.
6. Right to Update or Modify Terms
• Parents Are Human reserves the right to update this policy at any time.
• Any new versions will be published on this policy page.
For licensing inquiries, partnerships, or special permissions, please contact hello @ parentsarehuman.com.
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User Generated Content Policy
If you do not agree to these terms, please refrain from using designated hashtags, tagging our accounts, or submitting content to Parents Are Human LLC.
By sharing photos, videos, files, music, sounds, messages, or other content, information, or materials ("Submissions") in any of the following ways:
On third-party platforms and websites (including but not limited to Instagram, X (formerly Twitter), TikTok, Facebook) through:
Regular posts
Stories
Reels
Any other platform features that allow content sharing
Using our designated hashtags including but not limited to:
#parentsarehuman
#partnersarehuman
#friendsarehuman
#siblingsarehuman
#griefishuman
#childrenarehuman
#preteensarehuman
#teenagersarehuman
#roommatesarehuman
#lovingishuman
#familytreasurebook
By tagging our accounts including but not limited to:
@parentsarehuman
@partnersarehuman
@friendsarehuman
@siblingsarehuman
@griefishuman
@familytreasurebook
Through testimonials, reviews, or feedback submitted via:
Our online forms
Email communications
Judge.me or any other app that collects reviews
Direct uploads to the Parents Are Human website
You agree that any and all Submissions will be considered non-confidential and non-proprietary.
By providing any Submissions, you grant Parents Are Human LLC (referred to as "Parents Are Human") and its affiliates and service providers a perpetual, royalty-free, worldwide, irrevocable right and license to use, reproduce, modify, create derivative works of, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.
You also represent and warrant that:
You are at least eighteen (18) years old.
You own or control all rights in and to your content and have the right to grant the license granted above to Parents Are Human.
If children are depicted in your Submissions, you are the parent or guardian with legal responsibility for any minors depicted therein.
You have the right to use the likeness of any person depicted in your Submissions.
Your Submissions do not and will not violate any applicable law or regulation or infringe upon any third party's rights.
Parents Are Human reserves the right to remove or refuse to display any Submissions at our sole discretion and without prior notice.
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30-Second Video Challenge Terms and Conditions
Effective Date: October 23, 2025 • Last Updated: October 27, 2025
This Agreement governs participation in the Parents Are Human 30-Second Video Challenge.
By continuing to participate or submitting content, you agree to these Terms and Conditions.
❤️ Why This Exists
We created the 30-Second Video Challenge to celebrate the creativity of our community and invite you to help more people discover our connection card decks.
Below are the full legal terms that make everything clear, fair, and safe for everyone.
(We've kept it friendly and human—but thorough so everyone's protected.)
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Transparency Promise
We believe in full transparency.
Whenever your video is used in our Meta ads, we'll share screenshots or reports directly from our Meta dashboard showing exactly how many conversions were tracked and how rewards were calculated.
Nothing is hidden or estimated—everything comes straight from Meta's reporting tools.
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Content Education Clause
By submitting content, you also agree that we may share or display your videos privately or publicly for educational or training purposes, such as showing other creators examples of what performs well in the Program.
By participating in the Program, you also grant the Company permission to share general performance insights, such as the number of conversions, engagement rates, or screenshots of campaign dashboards, in connection with your submitted Content. These insights may be shown privately to other creators or publicly to illustrate what types of videos perform well, provided they are presented accurately and respectfully. You acknowledge that because your likeness or voice may appear in your Content, such sharing may indirectly identify you.
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30-SECOND VIDEO CHALLENGE – TERMS AND CONDITIONS
By participating in the 30-Second Video Challenge (the "Program"), you ("Participant," "you," or "your") agree to be bound by these Terms and Conditions ("Agreement").
This Agreement is between you and Parents Are Human LLC, a California Limited Liability Company ("Company," "we," "us," or "our").
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1. PROGRAM OVERVIEW
The Program invites participants to create and submit short-form video content featuring the Company's products for potential use in the Company's marketing and advertising campaigns. Participants may earn performance-based compensation as described herein.
2. ELIGIBILITY
2.1 Age Requirement. Participants must be at least 18 years of age at the time of submission.
2.2 Geographic Eligibility. The Program is open to participants worldwide. However, certain reward options (specifically physical gift rewards) may only be available to participants in the United States. International participants may be limited to cash compensation options only.
2.3 Right to Refuse. The Company reserves the right to refuse participation to any individual or entity at its sole discretion.
3. CONTENT SUBMISSION AND OWNERSHIP
3.1 Ownership and License Grant. You retain full ownership of all videos, photographs, audio recordings, and other materials you create or submit (collectively, "Content"). By submitting Content to the Program, you grant Parents Are Human LLC and its successors, licensees, and designees a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, edit, adapt, modify, distribute, publicly display, perform, and create derivative works of your Content for advertising, marketing, promotional, educational, and commercial purposes, in any media now known or later developed.
This means you still own your Content, but the Company has permission to use it indefinitely for its business purposes, including across social media, digital ads, websites, and other marketing materials.
3.2 Editing and Adaptation Rights. You agree that the Company may edit, adapt, remix, combine, shorten, or otherwise modify your Content in any way it deems appropriate for advertising, promotional, or educational purposes. This may include pairing it with other videos, text, voiceovers, music, or graphics, or using excerpts of your Content within other materials, provided such edits do not misrepresent your intent or portray you in a false or misleading way. This license includes the right for the Company to sublicense these rights to its advertising partners, contractors, or affiliates for the limited purpose of creating, managing, and distributing advertisements or educational materials on behalf of the Company.
3.3 Moral Rights Waiver. To the fullest extent permitted by law, you waive any moral rights or similar rights you may have in the Content, including the right to be identified as the author and the right to object to modifications of the Content used for the Company’s purposes.
3.4 No Obligation to Use. The Company is under no obligation to use, publish, or continue using any submitted Content. It may choose to discontinue use at any time.
3.5 Personal Use Rights. You may use the same Content on your own social media or portfolio at any time, provided that:
(a) You agree not to post newly created Content intended for this Program on your social media accounts while the Company is actively using it in paid advertising campaigns (the “Exclusivity Period”), which lasts a minimum of 30 days from the first ad deployment.
(b) (b) Content that existed before submission is exempt from the Exclusivity Period described in (a).
(c) You may participate in the TikTok Shop program as outlined in the Program documentation without restriction.
4. REPRESENTATIONS AND WARRANTIES
4.1 Ownership and Originality. You represent and warrant that:
(a) You are the sole creator and owner of all Content you submit, and you have the right to grant the non-exclusive license described in Section 3;
(b) The Content does not infringe upon any third party’s intellectual property rights, privacy rights, publicity rights, or other rights. You represent and warrant that you own or have obtained permission to use any elements of the Content that are not your original creation (for example, music, footage, images, or other third-party materials). While you are welcome to recreate popular formats, trends, or publicly available styles, you are responsible for ensuring that your Content does not violate anyone else’s rights;
(c) The Content does not contain any defamatory, obscene, offensive, or unlawful material;
(d) You have not granted and will not grant any rights in the Content to any third party that would conflict with the rights granted to the Company herein.
4.2 Product Ownership. You represent and warrant that any Company products featured in your Content were lawfully obtained by you through purchase or legitimate acquisition.
4.3 Third-Party Consents. You represent and warrant that:
(a) You have obtained all necessary permissions, releases, and consents from any individuals appearing in the Content, including but not limited to model releases, location releases, and parental or guardian consent for any minors;
(b) If any individual appearing in the Content is recognizable, you have obtained their express written consent to appear in the Content and for the Company's use of their likeness as described in this Agreement;
(c) You will provide copies of any such releases or consents to the Company upon request.
5. MINORS IN CONTENT
5.1 Parental Consent Required. If any minors (individuals under 18 years of age) appear in the Content you submit, you confirm that you are either:
(a) The parent or legal guardian of those minors, or
(b) Have obtained all necessary written permissions from their parent(s) or legal guardian(s) to include them in the Content.
5.2 Responsibility for Consents. You understand and acknowledge that you are solely responsible for ensuring that any required consents are obtained, valid, and comply with all applicable laws, including but not limited to the Children's Online Privacy Protection Act (COPPA) and any similar state or international laws.
5.3 Grant of Rights for Minor Content. You grant the Company the same perpetual rights described in Section 3 to use, edit, adapt, reproduce, distribute, and display any Content containing minors (including their likeness, image, voice, or statements) for advertising, promotional, or educational purposes, in a respectful and appropriate manner.
5.4 Release and Indemnification. You release and hold harmless the Company, its officers, directors, employees, agents, affiliates, successors, and assigns from any and all claims, demands, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
(a) The appearance of any minors in the Content;
(b) Any alleged failure to obtain proper parental or guardian consent;
(c) Any alleged violation of a minor's rights, including privacy rights, publicity rights, or any other rights.
5.5 Right to Verify. The Company reserves the right to verify, at any time, that appropriate parental or guardian consents have been obtained for any minors appearing in submitted Content. Failure to provide verification upon request may result in temporary suspension or permanent removal from the Program.
5.6 Documentation. The Company reserves the right to request written documentation of parental or guardian consent for any minors appearing in submitted Content. Failure to provide such documentation upon request may result in immediate disqualification from the Program and forfeiture of any unpaid rewards.
6. COMPENSATION STRUCTURE
6.1 Performance-Based Rewards. Compensation under this Program is based solely on tracked conversions (purchases) generated through the Company's Meta (Facebook and Instagram) advertising platform when your Content is used in the Company's paid advertisements.
6.2 Monthly Calculation. Conversions are calculated on a monthly basis. All conversions from all of your submitted Content will be aggregated to determine your total monthly conversion count.
6.3 Reward Tiers. Compensation is structured in tiers based on total monthly conversions as outlined in the current Program documentation. The Company reserves the right to modify, update, or discontinue any aspect of the compensation structure—including tier thresholds, reward amounts, or qualifying criteria—at any time, with at least thirty (30) days’ written notice provided via email or the Program’s WhatsApp community.
6.4 Maximum Monthly Compensation Cap. Regardless of the number of conversions generated, total monthly compensation is capped at $2,000 USD or the equivalent value in gift rewards as specified in the current Program tier structure. This cap applies to all compensation earned in a single calendar month from all Content submissions combined.
6.5 Monthly Reset. Conversion counts reset at the beginning of each calendar month. Conversions do not carry over from one month to the next.
6.6 No Guaranteed Compensation. Submission of Content does not guarantee:
(a) That your Content will be selected for use in advertisements;
(b) That your Content will generate any conversions if used;
(c) Any minimum level of compensation;
(d) Any compensation whatsoever.
6.7 Content Approval. The Company reserves the right to reject any submitted Content for any reason or no reason. Only Content that has been explicitly accepted by the Company is eligible to earn rewards.
7. PAYMENT TERMS
7.1 Payment Methods. Cash rewards will be distributed via PayPal or Venmo as selected by the Participant. You are responsible for maintaining accurate payment information.
7.2 Payment Schedule. Payments and gift reward fulfillment will be processed within ten (10) business days of the beginning of each month for the previous month's performance, provided that:
(a) You have reached the minimum threshold of 25 conversions;
(b) You have submitted any required tax documentation (see Section 7.5);
(c) Your payment information is current and accurate.
7.3 Reward Selection. Upon reaching a gift reward tier, you will have five (5) business days to select either:
(a) A gift item from the eligible tier options, or
(b) The cash equivalent value of that tier.
Failure to make a selection within the specified timeframe will result in automatic payment of the cash value.
7.4 Performance Reporting. At the time of payment, the Company will provide you with documentation showing:
(a) Total conversions attributed to your Content for that month;
(b) The corresponding reward tier achieved;
(c) Screenshots or reports from the Company's Meta advertising dashboard demonstrating performance data.
7.5 Tax Responsibilities. You are solely responsible for:
(a) All taxes, including income tax, self-employment tax, and any other applicable taxes on compensation received through this Program;
(b) Providing any necessary tax forms (including IRS Form W-9 for U.S. participants or Form W-8BEN for international participants) upon request;
(c) Reporting all income received from this Program to the appropriate tax authorities.
The Company will issue IRS Form 1099-NEC to U.S. participants who earn $600 or more in a calendar year. The Company reserves the right to withhold payment until proper tax documentation is received.
7.6 Payment Disputes. Any disputes regarding payment calculations must be submitted in writing within thirty (30) days of receipt of the monthly performance report. Failure to dispute within this timeframe constitutes acceptance of the payment calculation.
8. GIFT REWARDS
8.1 Gift Fulfillment. Physical gift rewards will be fulfilled through third-party vendors (primarily Amazon and Apple). The Company will:
(a) Purchase the selected item on your behalf;
(b) Ship the item directly to your provided address;
(c) Provide you with tracking information when available.
8.2 No Company Responsibility After Delivery. Once a gift item has been delivered to the address you provided, the Company's obligations are complete. The Company is not responsible for:
(a) Product defects, malfunctions, or quality issues;
(b) Warranty claims or service requests;
(c) Returns, exchanges, or refunds;
(d) Damage occurring after delivery;
(e) Lost or stolen packages after confirmed delivery;
(f) Compatibility issues or user satisfaction with the product.
8.3 Manufacturer Warranty Only. All gift items are covered solely by the manufacturer's standard warranty, if any. You must contact the manufacturer directly for any warranty claims, technical support, or service issues.
8.4 Gift Availability and Substitutions. The list of available gift rewards is subject to change at any time without prior notice. The Company may modify, replace, or remove any listed gift item at its discretion, including due to vendor changes, price fluctuations, or product availability. If a selected gift becomes unavailable, the Company will offer a comparable alternative or the equivalent cash value at its sole discretion.
8.5 Gift Values. Gift values are approximate and may vary based on taxes, exchange rates, or vendor pricing. The Company is not obligated to provide a specific model, version, or color of any gift item, and may fulfill rewards through a different vendor or platform.
8.6 International Gift Restrictions. Physical gift rewards may only be available to participants with shipping addresses in the United States. International participants may be limited to cash compensation only. The Company is not responsible for any customs duties, import taxes, or other fees associated with international shipments.
8.7 No Cash Exchange After Selection. Once a gift item has been ordered, you may not exchange it for cash value. Gift selections are final.
9. INTELLECTUAL PROPERTY
9.1 Company Trademarks. All Company trademarks, service marks, logos, product names, and trade dress are the exclusive property of the Company. Your participation in this Program does not grant you any rights to use the Company's intellectual property except as specifically necessary to create Content for Program submission.
9.2 Third-Party Content. You may not include any third-party copyrighted material in your Content (including but not limited to copyrighted music, video clips, images, or text) unless you own it or have obtained appropriate licenses or permissions. Content inspired by publicly available trends or formats is allowed, but you remain solely responsible for ensuring that your Content does not infringe any third-party rights. The Company assumes no responsibility for your use of third-party materials.
9.3 Content Review. While the Company may review submitted Content, such review does not constitute legal advice regarding intellectual property clearances. You remain solely responsible for ensuring your Content does not infringe any third-party rights.
10. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, successors, licensees, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees), judgments, and settlements arising from or relating to:
(a) Your breach of any representation, warranty, or obligation under this Agreement;
(b) Any claim that the Content infringes or violates any third-party intellectual property rights, privacy rights, publicity rights, or other rights;
(c) Any claim related to minors appearing in the Content;
(d) Your violation of any applicable laws or regulations;
(e) Any injury, death, or property damage arising from the Content or your participation in the Program;
(f) Any tax liabilities arising from compensation received through this Program.
11. LIMITATION OF LIABILITY
11.1 Disclaimer of Warranties. THE PROGRAM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
11.2 Limitation of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE PROGRAM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.3 Maximum Liability Cap. THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT OF COMPENSATION ACTUALLY PAID TO YOU UNDER THIS PROGRAM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $500 USD, WHICHEVER IS GREATER.
11.4 Gift Reward Liability. As specified in Section 8.2, the Company's liability for gift rewards ends upon confirmed delivery. The Company is not liable for any issues arising from the use, functionality, or quality of gift items.
12. PROGRAM MODIFICATIONS AND TERMINATION
12.1 Right to Modify. The Company reserves the right to modify, suspend, or terminate the Program at any time, with or without notice, including but not limited to:
(a) Changes to compensation structures and reward tiers;
(b) Changes to eligible products;
(c) Changes to submission requirements or quality standards;
(d) Changes to these Terms and Conditions.
12.2 Notice of Material Changes. For material changes affecting compensation or rights granted, the Company will provide thirty (30) days' written notice via email or through the Program's WhatsApp community. Continued participation after such notice constitutes acceptance of the changes.
12.3 Right to Terminate Participation. The Company may terminate or suspend the Program for any participant at its sole discretion without prior notice.
The Company also reserves the right to terminate any Participant's participation in the Program at any time, with or without cause, including but not limited to:
(a) Violation of these Terms and Conditions;
(b) Submission of inappropriate, offensive, or low-quality Content;
(c) Fraudulent activity or attempts to manipulate conversion tracking;
(d) Conduct that damages the Company's reputation or business interests.
12.4 Effect of Termination. Upon termination:
(a) You will receive payment for any earned but unpaid rewards up to the date of termination;
(b) The Company may immediately cease using your Content in active campaigns;
(c) The Company’s right to use your approved Content under the license in Section 3 will continue indefinitely, but ownership of the Content remains with you;
(d) You may not submit additional Content to the Program.
12.5 Survival. Sections 3 (Content Submission and Ownership), 4 (Representations and Warranties), 5 (Minors in Content), 10 (Indemnification), 11 (Limitation of Liability), and 13 (General Provisions) shall survive any termination of this Agreement.
13. GENERAL PROVISIONS
13.1 Independent Contractor Relationship. You are an independent contractor and not an employee, agent, partner, or joint venturer of the Company. This Agreement does not create any employment relationship, and you are not entitled to any employee benefits.
13.2 No Exclusivity. This Agreement is non-exclusive. You may create content for other companies, products, or purposes, provided such activities do not violate any obligations under this Agreement.
13.3 Entire Agreement. This Agreement, together with the Program documentation incorporated by reference, constitutes the entire agreement between you and the Company regarding the Program and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties.
13.4 Severability. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
13.5 Waiver. The failure of the Company to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.
13.6 Assignment. You may not assign, transfer, or delegate any rights or obligations under this Agreement without the Company's prior written consent. The Company may freely assign this Agreement without restriction. Any attempted assignment in violation of this section is void.
13.7 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
13.8 Dispute Resolution.
(a) Informal Resolution. Before filing any formal claim, you agree to first contact the Company at hello@parentsarehuman.com to attempt to resolve the dispute informally.
(b) Binding Arbitration. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach thereof, that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in California, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction.
(c) Class Action Waiver. YOU AGREE THAT ANY ARBITRATION OR PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND THE COMPANY INDIVIDUALLY. TO THE FULL EXTENT PERMITTED BY LAW, (i) NO ARBITRATION OR PROCEEDING SHALL BE JOINED WITH ANY OTHER; (ii) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; AND (iii) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC OR ANY OTHER PERSONS.
13.9 Notices. All notices required under this Agreement shall be sent via email to the address you provided during Program registration. Notices to the Company should be sent to hello@parentsarehuman.com. Notices are deemed received 24 hours after sending.
13.10 Force Majeure. The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
13.11 Headings. Section headings are for convenience only and shall not affect the interpretation of this Agreement.
13.12 Counterparts and Electronic Signatures. This Agreement may be executed in counterparts and by electronic signature, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.
14. ACKNOWLEDGMENT AND ACCEPTANCE
By submitting Content to the Program, clicking "I Agree," or otherwise participating in the Program, you acknowledge that:
(a) You have read and understood this Agreement in its entirety;
(b) You have had the opportunity to seek independent legal counsel regarding this Agreement;
(c) You voluntarily agree to be bound by all terms and conditions set forth herein;
(d) You understand that this Agreement involves a waiver of certain rights and limitations on the Company's liability.
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Contact Us
If you have questions about this policy or the Program, please contact us:
Parents Are Human LLC
85 Cleary Court, Apt 12
San Francisco, CA 94109
📧 hello@parentsarehuman.com
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