Shipping policy
Last updated: October 21, 2026
We ship orders with love from the heart of San Francisco, California! 💌
🕒 Processing Time
Orders placed by 3PM PT Monday through Saturday ship the same day, except on federal US holidays or when we show a different shipping schedule before you order.
Every order is hand-packed by Mama & Papa Lam and delivered to the post office with great care. It's a family tradition we cherish. 🫶
On Sundays and federal US holidays, the post offices are closed so my parents and I get some much needed rest then. 😌
Preorders and delays. If a product is marked as a preorder, the expected ship date is shown on the product page. If we can't ship your order by the date we told you (or within 30 days, if we didn't give you a date), we'll email you before then with a new ship date and the choice to cancel for a full refund. If the new date is no more than 30 days later and you don't cancel, we'll take that as your OK to wait. If the new date is more than 30 days later, or we can't give you a new date, we'll cancel your order and refund you unless you tell us you'd like to wait. If we need to delay your order again, we'll ask you again, and unless you tell us you'd like to keep waiting, we'll cancel your order and refund you.
💸 Shipping Costs
Standard shipping is free for any order with 2 or more products shipping to the United States or Canada. All other orders pay the shipping rate shown at checkout.
📦 Domestic Shipping (United States)
• Most orders arrive within 1 to 5 business days after they ship, depending on your selected shipping method and distance from our headquarters in San Francisco.
• We offer faster options at checkout, including Priority and Express services.
• Tracking information will be emailed to you as soon as your order ships.
🇨🇦 Shipping to Canada
• Shipments to Canada typically arrive within ~11 days, depending on the location, weather, and postal service situation.
🌍 International Shipping
• International orders typically arrive within 1 to 3 weeks, depending on your country's customs processing and local postal services.
• We currently ship to most countries worldwide. If you don't see your country listed at checkout, please reach out to us at hello @ parentsarehuman.com and we'll try our best to accommodate you.
• Customs fees, duties, and taxes (if applicable) are the responsibility of the customer. We do not have control over these charges and cannot predict their amount.
Delivery times are estimates from the carrier, not guarantees.
🚨 Delivery Issues
Why does the tracking status show "Delivered" when it hasn't been?
Unfortunately sometimes this can happen, but most of the time the package was simply placed in an unexpected area at the delivery address. We first recommend asking your recipient to check any other locations the package might be (the front door, back door, mailbox or even a neighbor's house).
Sometimes, it also takes an extra day because some drivers will mark all the packages in an area as delivered even if they don't get to them. Please wait an extra 24 hours and if it still hasn't gotten to you, we'll be more than happy to send you a replacement order!
If your order hasn't arrived within the expected time frame, check your tracking information and reach out to us at hello @ parentsarehuman.com with your order number. We'll do everything we can to make it right.
🛡️ Shipping Protection
Shipping Protection is optional. It's a toggle in your cart, off unless you turn it on, with the price shown next to it.
You don't need it. Missing or damaged orders get a free replacement either way, following the steps on this page.
Without Shipping Protection, your replacement ships by standard ground shipping, which usually takes longer.
With Shipping Protection, for orders shipping to a US address, we ship your replacement via Priority Mail within 1 business day of your message (and photo, for damage). Within the United States, Priority Mail usually arrives within 1 to 3 business days.
Outside the US, Shipping Protection means we send your replacement within 1 business day of your message (and photo, for damage), at no cost to you. It ships by our standard international service, which usually takes 1 to 3 weeks.
Outside the US, replacements ship by our standard international service. International delivery times vary by service, destination, and customs processing.
If a package marked "Delivered" never came, message us after 24 hours.
To start a replacement, email your order # to hello @ parentsarehuman.com or message us in the website chat.
If you get a refund under our 100% Happiness Guarantee, the Shipping Protection fee isn't refunded.
Damaged or Incorrect Products
First, we're so sorry to hear that happened! Please accept our sincere apologies. We know nobody wants to receive a broken or incorrect product.
If you received your item and it's damaged or incorrect, please email us at hello @ parentsarehuman.com within seven (7) days of the date your order is received with the following information:
- A photo of the damage or incorrect item
- A description of the issue
- Your original order #
- Your Full Shipping address
Once we confirm the damage and validate the order we'll be able to help you out.
Reporting within 7 days helps us fix things quickly. It doesn't shorten our 100% Happiness Guarantee or any rights you have under the law.
Returns and Exchanges
To return or exchange an order, please follow the steps in our Refund Policy.
❤️ Shipping with Care
We don't just ship products. We send meaningful, relationship-altering experiences. Every package is wrapped with intention and care in the hopes that it sparks more love and connection in your life.
Thank you from the bottom of our hearts for supporting our small family business.