We take pride in our products and respect the time and money that our customers commit to us. Our #1 priority at Parents Are Human is your happiness, so our Happiness Guarantee is simple: we offer free returns on all orders and a 100% refund, no questions asked.
If you are not completely satisfied with your purchase for any reason, please reach out to us at hello @ parentsarehuman.com so we can make it right, whether it’s to return your product, give you a refund, and/or exchange the product for another item.
If you have a problem, we will solve it, whatever it takes. Just reach out. Thank you so much for being on this journey with us. We’re here for you.
First, we’re so sorry to hear that happened! Please accept our sincere apologies. We know nobody wants to receive a broken or incorrect product.
If you received your item and it’s damaged or incorrect, please email us at hello @ parentsarehuman.com within seven (7) days of the date your order is received with the following information:
1. A photo of the damage or incorrect item
2. A description of the issue
3. Your original order #
4. Your Full Shipping address
Once we confirm the damage and validate the order we’ll be able to help you out.
To initiate a return or exchange, please complete the following steps:
1. Please reply to your order invoice and include a note with your return or exchange request (product information and sizing, if applicable).
2. If you do not have your invoice, please write down the order #, email, and your phone #.
3. Ship your return/exchange to the following address:
Parents Are Human LLC
85 Cleary Court, Apt 12
San Francisco, CA 94109
4. Please send us the tracking number once received to allow us to track and update you on the status. Please allow exchanges to take up to 5-7 business days once received.
If your item is not in stock, we will gladly refund you.
Products that are received by Parents Are Human LLC in any of the following conditions are not eligible for return and may be rejected:
Any product not purchased from the parentsarehuman.com website. (i.e. Amazon or other 3rd Party purchases must be returned where it was purchased.)